Reporting a complaint or return

1. Select the type of notification

Product return
Up to 14 days from receiving the order. No reason for return or exchange.

Manufacturer warranty
All Genesis products are covered by a 24-month warranty.

warranty
All Genesis products are covered by a 24-month warranty.

2. Enter order details

Place of purchase

Purchase receipt number

Date of order

Product receipt date

3. Product information

Product name

Product serial number

Product name

Enter the full name and model of the device. If necessary, the name and model can be found on the packaging or in the sales documents (receipt, VAT invoice or proforma document).

Product serial number < / p > < span > you can find the serial number on the product packaging or on the device housing. As a rule, it is indicated by the letters SN (serial number)

4. Additional information

Date defect was noticed

Description of the defect

Expected completion of the application

Reason for returning the product

Remarks

5. Applicant data

Bank account number

Name of the applicant

Street and number

City

Postal code

Phone number

GENESIS - Retours et réclamations

Reporting a complaint or return